Mobility support
Ambulatory transportation
Some people don't need a wheelchair — they need an arm to hold, someone to carry the bag, and a driver who will wait until the front door is locked. Ambulatory transfer is our most-requested service, and it is the one families most often wish they had booked sooner.
What’s included
Everything here is part of the service. Where a trip needs something extra, we quote it before you confirm.
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Door-through-door assistance
We come to the door, not the curb. Your attendant helps with coats, bags, keys and steps, and walks you all the way to the clinic desk.
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Help with stairs
Tell us how many steps there are when you book. We plan the crew and equipment around them, at no extra charge for a standard flight.
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A companion rides free
One family member, friend or support worker can travel with every passenger at no additional cost.
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Wait-and-return
For shorter appointments, your attendant can stay on site and bring you home the moment you're finished.
Who this is for
- Seniors who no longer drive and would rather not take a taxi alone
- Patients recovering from surgery or a hospital stay
- People living with low vision, dementia or unsteady balance
- Anyone whose family can't take the day off to drive them
Good to know
- Book at least two hours ahead when you can; same-day requests are accepted subject to availability.
- We confirm every booking with a call or text that names your driver and gives a pickup window.
- If you use a walker, cane or rollator, it travels with you — just let us know at booking.
This is not an emergency service. We provide scheduled, non-emergency transportation only. If someone needs medical help right now, call 911.
People booking this also look at
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Wheelchair transportation
Lift- and ramp-equipped vans with four-point securement, for manual and power chairs.
Read more -
Medical appointment transportation
Rides to and from clinics, specialists, imaging, day surgery and follow-ups.
Read more -
Dialysis & recurring treatment
Standing schedules for dialysis, oncology, infusion and rehabilitation programmes.
Read more
Ready to book ambulatory transport?
Tell us about the trip and a coordinator will confirm the window, the vehicle and the cost — usually within half an hour.
Dispatch answers 24 hours a day, every day of the year