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Kinds of journey

Specialized support

Some journeys need more thought than a booking form can hold. When that is the case, a coordinator plans the trip with you — the equipment, the crew, the route and the pace — before anyone gets in a vehicle.

An older person's hands held gently in the hands of a caregiver.

What’s included

Everything here is part of the service. Where a trip needs something extra, we quote it before you confirm.

  • Bariatric equipment

    Higher-capacity lifts, wide-frame chairs and reinforced cots, with crew sized to the transfer.

  • Dementia-aware attendants

    Crews trained to introduce themselves the same way each time, move slowly, and let the passenger set the pace.

  • Palliative journeys

    Quiet, unhurried transport home or to a hospice, coordinated with the care team and the family.

  • A plan before the day

    For complex trips a coordinator walks the route, the entrances and the transfer with you in advance.

Who this is for

  • Passengers who need bariatric-rated equipment
  • People living with dementia who travel better with a familiar routine
  • Palliative and end-of-life journeys home
  • Transfers that have gone badly with another provider

Good to know

  • Call us rather than using the online form for these journeys — a short conversation saves a lot of guesswork.
  • Nothing on this list costs extra by default. Where a trip needs a second attendant or specialized equipment, we quote it before you confirm.
  • If a previous transfer experience went badly, tell us. It changes how we plan.

This is not an emergency service. We provide scheduled, non-emergency transportation only. If someone needs medical help right now, call 911.

Ready to book specialized support transport?

Tell us about the trip and a coordinator will confirm the window, the vehicle and the cost — usually within half an hour.

Dispatch answers 24 hours a day, every day of the year