Kinds of journey
Specialized support
Some journeys need more thought than a booking form can hold. When that is the case, a coordinator plans the trip with you — the equipment, the crew, the route and the pace — before anyone gets in a vehicle.
What’s included
Everything here is part of the service. Where a trip needs something extra, we quote it before you confirm.
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Bariatric equipment
Higher-capacity lifts, wide-frame chairs and reinforced cots, with crew sized to the transfer.
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Dementia-aware attendants
Crews trained to introduce themselves the same way each time, move slowly, and let the passenger set the pace.
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Palliative journeys
Quiet, unhurried transport home or to a hospice, coordinated with the care team and the family.
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A plan before the day
For complex trips a coordinator walks the route, the entrances and the transfer with you in advance.
Who this is for
- Passengers who need bariatric-rated equipment
- People living with dementia who travel better with a familiar routine
- Palliative and end-of-life journeys home
- Transfers that have gone badly with another provider
Good to know
- Call us rather than using the online form for these journeys — a short conversation saves a lot of guesswork.
- Nothing on this list costs extra by default. Where a trip needs a second attendant or specialized equipment, we quote it before you confirm.
- If a previous transfer experience went badly, tell us. It changes how we plan.
This is not an emergency service. We provide scheduled, non-emergency transportation only. If someone needs medical help right now, call 911.
People booking this also look at
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Stretcher transportation
Bed-to-bed transfers for passengers who cannot sit upright — with two trained attendants.
Read more -
Wheelchair transportation
Lift- and ramp-equipped vans with four-point securement, for manual and power chairs.
Read more -
Long-distance transportation
Out-of-town medical travel across Ontario and into Quebec, planned around the passenger.
Read more
Ready to book specialized support transport?
Tell us about the trip and a coordinator will confirm the window, the vehicle and the cost — usually within half an hour.
Dispatch answers 24 hours a day, every day of the year